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Monday, August 12, 2013
AWESOME Customer Service.I thought I would share a little bit about
great customer service I received last week: I reload for target practice as a one of my hobbies and to make another
hobby a bit more affordable. (This is the process of taking a fired empty cartridge case and “Reloading”
it with new primer, powder and a bullet to be able to use it again.) I have been doing this on and off
for over 20 years. I have a Lee Progressive 100 reloading press that I bought when I first started out.
Recently during on of my reloading sessions it broke. A part failed that rendered the press unusable
until a replacement could be found. I contacted Lee Precision (www.leeprecision.com) and told them what happened, with a couple pictures (Again of my 20+ year old press) and asked
if parts were still available, or if the new part I found on their site would work, and what bolts do I need if it does.
This is response I got back first thing Monday morning: “Matthew:
Thanks for sending in the photos. We'll get a replacement
sent out to you in tomorrow's mail. I am sending the Bolts needed to attach the new steel Connecting Link as well.
Thank You,
Laine
Customer Service
Lee Precision, Inc.
4275 Highway U
Hartford, WI 53027
phone: 262-673-3075
fax: 262-673-9273”
Now THAT friends is customer support that goes way beyond what should ever be expected. They replaced
the part on a press that was over 20 years out of warranty at no charge. I had the parts before the following
weekend and they worked great. Don’t you wish every manufacturer treated you like that?
THANK YOU Lee Precision for a great product and more importantly customer service well beyond what your
warranty states. I am a very grateful and HAPPY lifetime customer.
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