Friday, January 10, 2014
Drain Pan Update for tankless water heaters
4:50 pm est
DRAIN PAN UPDATE: If you’ve
read the Tankless 101 article, you know that I am a proponent of drain pans being installed below them if they are installed
in or above finished areas. EVERY major brand recommends them, calls for them in their instruction manual, or denies responsibility
of water damage if you install them in such a place. Why? Because like any other kind
of water heating device when they get old and worn out they can and many do LEAK! So where is the water
going to go?
Unlike a tank rupturing a tankless leak is easily contained IF you have it above a drain pan!
If not they can still do considerable water damage and water damage from leaking water heaters is one of the leading
causes of water damage in a home. (Ask your insurance agent!)
A company called CAMCO now has both
metal and plastic drain pans for tankless water heaters. These are required by code and almost ALL major
brands of tankless call for them for when a tankless water heater is installed in an area where a leak can cause damage.
You don not need them in a garage or unfinished basement but in an attic, interior space, etc you SHOULD have one!
They will get old and they can leak. Good news is there is no big tank to bust and flood the place
and a pan gives you all the protection you need!
If you are having one of these great machines installed in or
above a finished space of your home, or maybe you are designing a high-rise with one in every apartment, you NEED to install
this pan! No doing so now is asking for high repair bills and insurance claims later.
Wednesday, January 8, 2014
Frozen Pipes, Hot water problems?
2:01 pm est
HOMEOWNERS: We have got many calls in the last two days regarding tankless water heaters not working. People, look outside…IT’S
COLD! Way colder than normal and this kind of cold breaks things. Here is what we are seeing here in VA and MD in hopes that
it will save you some money, time and trouble. I’m sure many other parts of the country are seeing similar problems.
Some of you will need help.
Call: We are getting no water out of our hot water taps in the house, something is
wrong with our tankless water heater.
Answer: Your hot water pipes are frozen. Place a heater in your crawl space and
wait for them to thaw***. Keep an eye on it and locate your main water shutoff valve in case your pipes are burst! In that
case, turn the water off the house and call your plumber!
Call: My heater is not working and giving a code 12.
Question from us: Are you on Propane?
Answer: Your regulator has frozen up. Call your gas company
or wait for it to thaw. The Gas company (for propane) can come out and add a methanol additive and clear up the
These are not issues with the tankless water heater in most cases (assuming everything else is right and
you have a good model) these are just what happen to some plumbing systems when it gets this cold. You may be having these
same problems in a home with any kind of water heater or boiler.
Things you can do:
1. If you have a crawl
Space, make sure your brick vents are closed! If you have a history of freezing pipes, consider placing a small electric space
heater in the crawl space at night. ***(Make sure you maintain all clearances to combustible materials and don’t burn
your house down!)
2. Open cabinets below sinks located on outside walls.
3. Leave a faucet or two open in your home
at night (Dripping steadily) to keep water moving a bit. Moving water does not freeze as easy.
4. Know who your preferred
plumber is! The time to choose a plumber is NOT during and emergency.
If you have a tankless water heater and have
specific quastions about that madel, post them on www.plbg.com
or call the 800 number located on the data sticker on your unit. Keep warm!
Monday, January 6, 2014
New Tankless water heater video up on You Tube!
11:32 am est
HAPPY NEW YEAR!
people have commented or contacted me around the country that have had problems with their tankless water heaters and not
had good service from their contractor. This video was put up to help instruct HO’s how to handle
a service issue and get good results. Also, I tell them AGAIN how to avoid problems in the first place.
Regular followers probably can guess what that is. Check out my You Tube Channel and feel free to
contact me or leave comments. Think about subscribing while you there. I will be doing
a Rinnai Maintenance video soon as I perform a basic service on my own 7 year old+ heaters!
the link to this one: http://youtu.be/3pQodGwfNow